Frequently Asked Questions
Everything you need to know before your first visit.
How do I book a session?
You can book directly online via our booking page, available at any time. You'll receive an instant confirmation by email.
How long is a session?
Sessions typically range from 30 to 75 minutes depending on the treatment you choose. Exact durations are listed on each treatment page. Please note that an extra 10 to 15 minutes must be added to every treatment duration to include the consultation time and the aftercare advice.
What should I bring?
Just yourself. Towels and everything needed for your session are provided.
What should I wear?
Comfortable clothing to and from your session. You will undress to your comfort level for the treatment itself and remain covered by a towel or a sheet throughout, except for the area being worked on.
How early should I arrive?
Please arrive around 10 minutes before your appointment to settle in before we begin.
What are the payment options?
We accept payments via Cash, TWINT or bank transfers (Wise, Revolut) immediately after the session. Invoices issued on request only (payment due within 14 days). A payment reminder will be sent after 14 days for outstanding payments.
What is the cancellation policy?
Please cancel appointments at least 24 hours in advance via WhatsApp, SMS or email. For last-minute cancellations (<24 hours): The full cost of the appointment will be charged. Exceptions: Illness with a doctor’s certificate, accident, bereavement.
What happens if I am late?
If you are late, you will be charged the full amount for the originally booked time. Appointments generally end at the agreed time so that subsequent appointments can begin on time.
Where are sessions held?
Sessions take place at the Glattwiesen community centre in Zurich, Schwamendingen, Kreis 11. The place is shared with some wonderful women who offer independent coaching, massages and alternative therapies.